CIS 190 - Google IT Support (6)

Prerequisite: None
fall, spring

Lecture: Four hours of lecture/discussion per week. Lab: Four hours of lab per week.

This course teaches the skills necessary to work in an entry level IT support role. Google’s online IT Support Professional curriculum is used. All course material is online. Open lab and instructor support are scheduled on campus and by email during the week. This course covers a wide range of topics including how computers work, the duties of IT support staff, installing/configuring/updating software, setting up user accounts and permissions, authentication and authorization techniques, setting up computer and account policies, working with multiple operating systems, networking devices and protocols, security evaluation and best practices, disaster recovery, remote connections, evaluating cloud-based alternatives, and troubleshooting techniques.